Patient Information

Stay informed
Stay healthy

Patient Information

Stay informed
Stay healthy

Preparing for Admission

Patients should plan in advance and have to be well prepared during the time of admission which can be a crucial differentiator in the outcome of your hospital stay. Emergencies, cannot be planned but for elective surgeries and procedures, we encourage each of our patients to:

  • Plan the required stay in consultation with the doctors.
  • Understand the procedures they ought to undergo while at the hospital.
  • Be informed about the expected outcomes of the hospitalization
  • Plan for the investigations, expenses & contingencies.
  • Arrange for an emergency contact & caregiver

During planning, patients should also take care of the insurance formalities, if any and also make provisions for leave/absence from work. Patients should have thorough understanding about every small detail and requirement of their hospitalization by asking enough questions to the doctors and other staff.

FAQ

Your right as a patient of a hospital are as follows:

  1. You must be given a medical screening exam and be evaluated for care whenever you go to a hospital. The severity of your problem will determine your level of treatment after this exam.
  2. You have the right to complete information regarding your diagnosis, treatment, and expected recovery in terms that you can understand.
  3. You have a right to know the name of the doctors and all healthcare personnel who provide care for you.
  4. You have the right to privacy – your doctors or health care providers cannot talk to anyone about your medical care without your permission.

The time at the hospital is used for receiving treatment, resting, and recuperating but most of the time patients and caregivers focus only on the treatment aspect and then discharge. Although treatment is a major part of the hospital journey, which includes clinical, investigative and may be small procedure or major surgery – rest and recovery is also important. There should be sufficient rest given to patients for best treatment results.

We encourage you to bring one caregiver who is a close relative or family member or a personal friend at all times because we believe emotional support and well-being are equally important to a person’s recovery. Visitors must keep in mind the patient rights and their own responsibilities while visiting. But during intensive care or undergoing critical procedure we discourage visitors to visit for the benefit of the patient. 

The admission procedure is very brief and completely “hassle-free”. The patient and their family will be briefly explained on the stay and treatment in the hospital. The patient’s relative then fills up the ‘Consent Form’ for admission, while the patient is administered necessary medical treatment.

Preparing for Surgery

A surgical intervention is often necessary to help a patient overcome sickness and resume normal activities. Surgeries could be emergency procedures or elective procedures. In case of the former, the situation allows for little preparation. However, in the latter cases, it is advised that patients be well-informed and well-prepared to ensure improved results. Preparation of surgery ought to involve the following,

  • Detailed discussions with your doctors on the need for surgery.
  • Complete understanding of the procedure and outcome.
  • Undergoing relevant medical investigations for the surgery.
  • Seeking insurance approval and/or arrangement of funds.

Preparation for surgery also involves the mental readiness of a patient, and in some cases the consent and approval of the immediate family. Discussions with doctors, counsellors & staff aid this process of preparation.

FAQ

If you smoke, try to stop smoking before your operation. General anesthesia affects the normal function of your lungs. If you are under any medication, ask if you should keep taking it before or after the operation and brief your doctor with all your medications, including those that have been prescribed for you and those that are bought over-the-counter. If you have diabetes, controlling your glucose levels before surgery may improve healing. Follow a special diet before surgery if your health care provider suggests it.

At the second level of escalation matrix lies our Patient Relations Cell. Clinical staff and nurses are primarily responsible to take care of all the patients and we are confident that our medical staff will cater to all your concerns. However, if they are certain unresolved issues, you can speak to our Patient Relations Staff for the resolution of your queries.

The following concerns are handled by the Patient Relations Cell:

  • Concerns about your hospitalization.
  • Questions on the Hospital policies.
  • Questions on the services rendered at BGS Gleneagles Global Hospitals.
  • Any special needs that of the patient and/or family members.

Additionally, the Patient Relations Cell will look into your concerns based on special considerations or special needs, based on the situation.

We are with you in your journey to better health

A consultation with our panel of doctors, specialists and surgeons will help you determine what kind of services you may need to help diagnose and treat your condition. If you or someone in your family or friend’s circle are facing any health issues, please get in touch with us, we are here for you.

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